CALL CENTER

REPORTING

Workflow Management

CALL CENTER

With a knowledgeable staff of trained call center representatives we provide the highest quality support and information to our clients. V-Soft Infrastructure provides time-zone coverage across North America to serve your needs. Services include proven processes with call escalation and contact tree management as your operation requires.

Single Source Reporting & Workflow Management

V-Soft Infrastructure's Central Service Desk strives to provide all relevant and pertinent information for all aspects of your company, whether IMAC contracts and engangements, invoicing, and reporting on SLA (Service Level Agreement) statuses. With all information being funneled to and out of one centralized location you gain the benefit of up-to-date reporting for all of your clients, staff, and subcontractors.

CONTACT US

Would you like more information? Click here to contact one of our experienced staff.